FAQ & Contact

Everything you might want to know before you order. Still stuck? Scroll down and send us a message.

Frequently asked questions

How does ordering work?

Baked runs on a weekly preorder cycle. Ordering is open Monday to Thursday; it closes Thursday night and reopens the following Monday. Everything is baked fresh to your order over the weekend, so what you get is made especially for you.

When will I get my order?

After Thursday’s cutoff we bake over the weekend and dispatch on Sunday. Our transporter collects on Monday and delivers to your door within a day or two, so your cookies arrive fresh early in the week.

How much is delivery?

Delivery anywhere in Belgium is a flat €3, and it’s free on orders over €35. We ship straight to your door. If you’re not home, our carrier leaves your parcel at a nearby pickup point and lets you know where to collect it.

Are your bakes fresh?

Always. Nothing is made in advance or left sitting on a shelf. Every order is baked fresh the same weekend it ships.

What about allergens?

All our bakes contain gluten, dairy and egg. The Better Than Sex Brownie also contains almonds (from the Daim chocolate), and Miso Nasty contains soy (from the miso paste). Everything is made in a kitchen that also handles nuts. If you have a specific allergy, please get in touch before ordering.

Can I order in bulk, or for a business or event?

Absolutely. For corporate gifts, events or larger orders, email info@getbaked.be. And if you run a café and want a bespoke, exclusive flavour of your own, take a look at The Flavour Architect.

Still have a question?

Send us a message using the form below, or email info@getbaked.be — we’re happy to help.